Garage door maker
The Puyallup-built Northwest Door on your Clark County home
We repair the Northwest Door garage doors common on newer Vancouver, WA and Clark County houses, handling springs, cables and a matching Pro Tech or Therma Tech section that lets one dented door blend back into the street.
Updated
Northwest Door around Clark County
Doors from Northwest Door, the garage door maker in Puyallup, Washington, up I-5 in Pierce County, are common on newer Clark County houses. Hörmann, a door maker based in Germany, bought the company and lists the Puyallup plant among its North American manufacturing facilities.
The old Northwest Door web address now forwards to Hörmann's US site, and current models such as the Pro Tech 2500 and Therma Tech 3400 are sold under the Hörmann name. Older doors and builder paperwork still say Northwest Door, which is why both names turn up on the same street.
We repair Northwest Door and Hörmann doors independently, with no tie to the maker or its sellers, and send warranty questions to the maker.
Other businesses in the region use similar Northwest names; everything here concerns the Puyallup door maker and the doors it builds.
Is it a Northwest Door? How to check
Older doors carry the Northwest Door name and newer ones are sold as Hörmann, so check stickers and paperwork before assuming.
- A Northwest Door, NWD or Hörmann sticker on the back face of a section; builders' closing papers often name the door maker too.
- Woodgrain-textured steel with short or long raised panels, or the Country, Cottage and Shaker designs of the Therma Tech line.
- Section thickness measured at the edge of a section: 2 inches on a Pro Tech, 1-1/2 inches on a Therma Tech or Clima Tech.
- Color names such as Sandstone, Almond, Desert Tan, Mocha Brown or Teratone on the order; the Pro Tech comes in 12 finishes.
- A steel carriage face with dozens of design choices points to the Therma Style 5500; composite wood overlays on a polyurethane door point to the Clima Elite 5800.
Northwest Door models in local garages
These models come from Hörmann's current list, plus one older Therma Tech number that local installers still list.
| Model | Sold | What to know |
|---|---|---|
| Pro Tech 2500 | Current | The value model: 2 inch steel sections, R-7.4 when insulated, five woodgrain panel designs, 12 colors and 22 window designs. A local installer lists it among the doors it hangs. |
| Therma Tech 3400 | Current | 1-1/2 inch sections with steel front and back around a polystyrene core, R-9.0, seven designs including Country, Cottage and Shaker. Some long panel designs are not offered in the western US. |
| Therma Tech 3500 | Not published | An earlier Therma Tech number still on local installer lists. We confirm what can be matched from the label, the panel design and the color. |
| Clima Tech 4400 | Current | 1-1/2 inch polyurethane-insulated steel at R-15.7, six designs and five standard colors, with reinforced bottom brackets fastened by red safety screws. |
| Therma Style 5500 | Current | Steel carriage house door in 25 gauge, 2 inch sections, R-10.4, more than 60 designs, white from the factory and paintable in the field. |
| Clima Elite 5800 | Current | Polyurethane door with cut Extira composite wood overlays, which add weight the springs must carry. |
| Wood Heritage Classic | Current | Natural wood in cedar, redwood, knotty alder, VG fir, meranti and other species, for custom builds and older-style houses. |
Common Northwest Door problems and repairs
Here are the Northwest Door problems we fix and the repair page that covers each one.
-
One dented section on a tract door the HOA keeps an eye on
We identify the model, design, color and window pattern, order the part, and fit it on a second trip, then check the balance in case the new section weighs differently. Garage Door Panel Replacement, from $445
-
A torsion spring broke on the door that came with the house
We replace both springs with a new pair sized to the measured door weight, and price a high-cycle pair alongside for a household that runs the door all day. Garage Door Spring Replacement, from $245
-
A rusty bottom bracket and a frayed cable at the slab
Hörmann fastens the bottom brackets on doors like the Clima Tech with red safety screws, a reminder that they hold cable tension. We unload the springs first, then replace the bracket and both cables. Garage Door Cable Replacement, from $185
-
Rain blowing in under a split bottom seal
A new bottom seal goes in, sized to the retainer, and we check that the door closes evenly on the slab, because an uneven floor opens a gap under one corner. Garage Door Weather Seal Replacement, from $145
Matching a Northwest Door section across an HOA street
A section that matches the neighbors needs four details right: model, panel design, color and window pattern.
On a street of near-identical houses, a section that misses on any of the four stands out from the sidewalk. Where an HOA requires a match, we send the details we found so the board can confirm them before we order.
- Model: Pro Tech, Therma Tech or Clima Tech, told apart by section thickness and the paperwork.
- Panel design: short or long raised panel, or a named Therma Tech design such as Country, Cottage or Shaker.
- Color: the factory color name, then an honest look at how far the old door has faded.
- Windows: the window design in the top section, because a plain section and a windowed one are different parts.
Why a Northwest Door from a 2000s tract is due for springs
A builder door hung in the 2000s or early 2010s has usually run long enough for its first spring change. Ridgefield, where most homes date from 2000 or later, and Orchards plats such as Falcons Nest fit that timeline.
Rather than copying the old springs, we weigh the door, check the drums and cables, and pick a spring pair for the weight on the scale. Builder springs are often sized for the door as shipped, not for the hours a busy household puts on it.
Who handles a Northwest Door warranty claim?
The maker does. Warranty terms for the door, its hardware and its springs are set by Hörmann and differ by model, so warranty questions go to Hörmann or to the company that sold the door.
What we can do is document the problem: photos of the damaged section, the springs and the label, and a plain note of what failed.
Questions from Northwest Door owners
Is Northwest Door the same company as Hörmann?
Northwest Door is now part of Hörmann, which names it among its North American acquisitions. Older doors and paperwork say Northwest Door, while current models such as the Pro Tech 2500 are sold under the Hörmann name. For a repair, that means a section lookup starts from Hörmann's model list even when the sticker says Northwest Door.
Where are Northwest Door garage doors made?
Northwest Door built its doors in Puyallup, Washington, and Hörmann now lists the Puyallup plant among its North American manufacturing facilities. Hörmann also runs Washington sales centers in Sumner, Marysville and Liberty Lake, so the maker and its supply both sit in this state.
Which Northwest Door models are on newer Clark County homes?
Pro Tech and Therma Tech are the Northwest Door models local installers list, including the Pro Tech 2500 and the Therma Tech 3500. Measure the section thickness to tell the lines apart: 2 inches points to a Pro Tech, 1-1/2 inches to a Therma Tech or Clima Tech. A sticker or the closing paperwork settles it.
Can you match a Northwest Door section to my HOA's color?
We can order the factory color the door was built in, matched by model and design. Whether it reads as a match depends on fading, because years of sun and rain shift the old paint. On a strict HOA street, we send photos and the color name first, and the board decides whether one section or a full repaint is needed.
Who do I call about a Northwest Door warranty?
Call Hörmann or the company that sold and installed the door, because the warranty is theirs. Terms differ by model and part. We can still diagnose the problem, photograph the section, springs and label, and write down what failed, so you have a clear record to send with the claim.
Why is my Northwest Door section thinner than my neighbor's?
Because the two doors are probably different models. Pro Tech sections are 2 inches thick, while Therma Tech and Clima Tech sections are 1-1/2 inches with steel on both faces. Doors on one street are not always the same model, which is why we measure before ordering a matching section.
Where to go next
Northwest Door repair near you
We work on Northwest Door equipment in Lincoln, Old Evergreen Highway and Riverview, Washougal and across Clark County, at the same posted prices.
We also work on
Want a price before anyone drives over?
Call and describe what the door is doing, or text a photo of the door and the spring above it. You hear the likely repair and where its price starts, then decide.